Support & Maintenance
Our 24×7 ITIL-compliant IT Support & Maintenance Service offers multiple and variable
options to meet these challenges, which can be provided independently or as part
of a total Managed Service. Our engineers are manufacturer accredited and we aim
for a single visit fix to minimise business disruption. We have a flexible approach
and our pricing model allows charges to be inventory, activity, resource or frequency-based.
The Challenge
IT has become an integral part of every company’s landscape and in order to maximise
this investment, servers, networks, PCs, printers and peripherals are required to
function continuously. A well maintained enterprise ensures that user downtime is
limited and staff productivity is maximised. Managing IT assets can be a resource
heavy job, with on-going issues and small fixes taking away valuable time from core
tasks and the need to store parts and spares locally eating into physical assets.
Should IT Equipment fail it can cause untold damage to the business, as employees
struggle to interact with systems to ensure business as usual. In addition, lifecycle
management of distributed desktops is complex and unpredictable, and costs can escalate
if not followed closely. Our IT Support & Maintenance Service provides a comprehensive
multi-vendor support package that will protect your investment.
Our Capability
We cover a full range of IT related equipment, including Desktops, Laptops, Printers,
Data Centre Servers, Enterprise and Storage equipment. We can also provide maintenance
of Network and Audio Visual equipment. All of this is delivered directly by SCC
using manufacturer accredited engineers across the UK. Our incident and problem
management systems, best practice processes and technical skill sets offer cost-effective
IT Support & Maintenance. Key features of the service include rapid response regardless
of location and quick resolution (wherever possible within a single visit) to minimise
disruption and lost productivity. In addition, our 800 highly experienced and trained
national field service engineers are manufacturer trained, including IBM and HP
Warranty Authorisation, Dell, Toshiba, Digital, Brother, Epson and Sharp. We have
developed a broad range of IT Support & Maintenance Services that reflect our customers
changing needs. These can be provided independently or as part of a total Managed
Service. A flexible pricing model approach allows charges to be inventory, population,
resource or frequency based. The model can be flexed to include combinations of
these and other variables. We can provide solutions that range from standard offerings
delivering the best cost benefits through to bespoke solutions to meet the needs
of diverse businesses. Our approaches combine the utilisation of dedicated field
and centralised resources to deliver the service levels required within budget.