IT Support Plans
Small and mid-sized businesses are increasingly realizing that outsourcing some
or all responsibility for IT support to specialized providers makes more sense than
trying to perform this function in-house.
For medium sized organizations the business case for outsourcing infrastructure
support is quite compelling because when it’s done properly, it delivers lower costs,
increased end user satisfaction, a far greater breadth and depth of expertise, and
a more reliable and effective infrastructure.
Our support plans
No two businesses are the same, and no two businesses have the same IT requirements.
That’s why Isterlab-Global IT support plans are designed to be flexible enough to meet
any support need.
Our support plans fall into two major categories, Essential Support and Total Support:
Isterlab-Global IT Support Planes
Isterlab-Global Support is designed for those organizations that:
- Want an IT partner to perform basic maintenance
- Want an IT Partner to be available on-call should a major problem arise.
- Have relatively simple and stable networks with little need for a service desk
- Have a good level of in-house IT expertise and are only looking for supplemental
services
- Are only seeking a few hours per month of ad-hoc support
- Wish to retain accountability for IT decision making in-house